Privacy Policy

1. Introduction

Ghost Dynamics Limited is a strategic delivery consultancy based in New Zealand. If you have any comments, questions, or concerns, please contact our Privacy Officer at:

Address: c/o 45 Wood Street, Greytown, Wairarapa 5712

Email: admin@ghostdynamics.co

Phone: +64 21 242 8202

Ghost Dynamics ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information, and your rights under the New Zealand Privacy Act 2020.

If you believe we have violated your rights under the Privacy Act 2020, you may contact us using the contact information above, or submit a formal complaint to the Office of the Privacy Commissioner here: https://www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/complaint-self-assessment/

We encourage you to contact us first so we can try to resolve your concern directly.

2. What We Collect

We may collect personal information when you:

  • fill in a form on our website
  • sign up to receive email updates
  • contact us via email or phone
  • interact with our website or social media platforms

The personal information we collect may include:

  • name
  • contact details (e.g., email, phone number)
  • contact preferences
  • computer or network information (e.g., browser type, device)
  • information about your interactions with us or our website

We will only ever require information that we deem necessary to fulfill your request or the purposes described in Section 3. We will never request information that we don’t use.

3. Why We Collect It

We collect your information to:

  • respond to your enquiries or messages
  • send you relevant updates, event invites, or news (if you opt-in)
  • improve our services and website experience

Our services are not directed to children under 16, and we do not knowingly collect their information. We do not use personal information for purposes unrelated to those described above, unless permitted by law.

4. Optional Information

You don’t have to provide all personal information requested.

Website forms

When you input information into our website, required information is denoted with an asterisk (*) next to the label. This usually includes your name and email so that we may contact you. If you choose not to provide additional information (e.g., your phone number), we may be limited in how we can respond to you.

5. How We Store and Protect Your Information

Your data is stored securely using trusted third-party services such as:

  • Google Workspace
  • Webflow

These providers act on our instructions and do not use your data for their own purposes.

We restrict access to personal information to authorised team members only, and use technical safeguards such as encryption in transit and secure third-party hosting. We also review access regularly and require staff to follow confidentiality obligations. These steps help protect your information from misuse, loss, or unauthorised access.

We retain contact information until you unsubscribe, or for 5 years after last interaction, unless required for legal or business purposes. After this time, we securely delete or anonymise your information.

6. Sharing Your Information

We do not sell your information. We may share your personal information with trusted third-party providers who support our operations, such as:

  • Bigin
  • Mailchimp
  • Google Analytics
These providers are required to safeguard your data and only use it for the services they provide us. These providers may store data outside New Zealand (e.g., USA, EU). We ensure they have privacy safeguards comparable to the NZ Privacy Act 2020.

7. Cookies and Analytics

We may use cookies or similar technologies to:

  • Track website usage via tools like Google Analytics
  • Improve website functionality and performance

You can disable cookies in your browser settings if you prefer not to be tracked. Google Analytics collects anonymised usage data (device type, browser). Data is aggregated and not used to identify individuals.

8. Accessing or Correcting Your Information

You have the right to request access to any personal information we hold about you and ask for it to be corrected if inaccurate. If we do not agree to a correction, you may request that we attach a statement of correction sought but not made to your information.

To do so, please contact us at admin@ghostdynamics.co

9. Privacy Breach Notification

In the case of a privacy breach, we will notify the Office of the Privacy Commissioner as soon as practicable. Once we understand the scale of the breach, we may notify you via any contact details you have provided to us.

10. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be published on our website with the updated date.

Effective Date: September 2nd, 2025